Frequently Asked Questions

EBike

What’s the Top Speed of KHATZBIKES EBIKE?

You can reach any achievable speed by pedaling and electric assist. However, the electric assist feature stops to work once you reach the speed of 25 km/h.

By What percentage will my carbon footprint reduce?

We all wish to protect our environment. EBIKEs can play a major role in your quest for protecting the environment. An EBIKE emits 98% less carbon dioxide if compared to a car. Therefore, it can play a significant role in reducing your carbon footprint.

Is It Possible to Ride KHATZBIKES EBIKE in Rainy Weather?

Absolutely, it has been tested in immensely wet conditions. Moreover, electric plugs have been sealed with waterproof material to ensure safety in bad weather. Despite all these waterproofing features, you shall not be harsh on your EBIKE such as submerging it in water.

Does it Require Extra Care?

It does not require any extra maintenance. You should maintain it just like a normal bicycle.

Is It Necessary to Acquire a License to Ride KHATZBIKES EBIKE?

Nope. There is no need to acquire a license because it is a human powered vehicle with electric assistance. It stays under the speed of 25 km/h which is the legal speed, therefore, you can ride it without a license.

Battery Info

Does it Charge itself when it goes downhill like hybrid cars?

No. the only way you can charge a KHATZBIKE EBIKE is through an external power source.

Is It Safe to Keep the Bike’s Battery Outside?

Yes. KHATZBIKE EBIKE provides a key to lock or unlock the battery whenever needed. Although, you can keep the battery outside as it is locked which makes it very hard to steal. However, you shall keep the battery inside your home if you live in an isolated or unsafe area. Manufacturers recommend storing the bike in temperatures between 0⁰C and 37⁰C to preserve its longevity.

How to Recharge the Battery?

You can either charge the battery when it is installed in the bike, or you can charge it by removing it from the bike and keeping it at a different place.

What if the battery dies?

If the battery gets discharged and you haven’t reached the destination yet, you can simply pedal the bike and reach your destination. When there’s no battery, the EBIKE functions just like a normal bicycle.

How many charges can I get out of a battery?

Battery life depends on various factors. With proper care, you can charge your battery 600 times and it should not lose any of its capacity. However, after the completion of 600 cycles, it will hold around 80% of charge. All batteries offered on KHATZBIKES EBIKES are lithium ion, which have no memory effect. Batteries will be serviceable for between 24000 and 48,000 kilometres.

Warranty

* Drive Unit: 2-year warranty.

* Battery: 2-year warranty.

* Frame: 2-year warranty.

* Other parts: 1-year warranty.

Warranty does not include regular wear and tear.